FREQUENTLY ASKED QUESTIONS

Do you use subcontractors?
No, we do not.
We only use our own employees who have gone through a demanding background check. Before a new employee is hired, we run thorough criminal background checks and we run driving records for our technicians. We then hire potential employees once we are convinced they are reputable and can be sent out to meet potential customers.
AAA Alarm Engineering, Ltd. service technicians are certified and licensed. Our technicians also receive training and certification by the National Burglar And Fire Alarm Association (NBFAA). Training is also received through the National Fire Protection Association (NFPA) and manufacturer sponsored training.

How much is your annual monitoring?
For new customers, our monitoring is $15.00 per month for a total of $180.00 a year plus CT Sales Tax.

What kind of equipment do you use?
We use state-of-the-art Honeywell products, giving you the stability and reliability of a National company..

Where is your Central station monitoring done?
Our monitoring is done by AAA Alarm employees in a centrally located monitoring station, right here in the heart of Connecticut.

What exactly is a central monitoring station?
Security systems send their signals over your telephone line to a central monitoring station that acts as the link between your home and the police, fire department, and emergency response authorities. Our central station is operated 24 hours a day, 7 days a week by highly skilled AAA Alarm personnel trained to respond to emergencies. The station operator alerts the proper authorities and dispatches help.

If the central monitoring station is notified via my phone line, how will the appropriate emergency responder be notified if the line is cut or out of service?
In the event that your phone line fails or is cut, there are back-up services that work in conjunction with your home security system to ensure your safety.  The most popular being an easy-to-install cellular radio service that contacts the central station in the event of an emergency. The only additional equipment required would be a small radio transmitter that connects to the control panel of your security system.

Do you sell or lease the equipment?
The equipment is purchased by the customer.

Do you require a monitoring contract?
No we do not. We do require you pay one year of monitoring service in advance.


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